Setting it up is the easy half.
Plenty of firms will incorporate a company for you and disappear. What defeats people is month seven — a guest locked out at 2am, a machine empty for nine days, a supplier price rise nobody noticed, a licence renewal that passed.
What the operations desk actually does.
- Customer contactBookings, guest messaging, orders, complaints and reviews — on your brand, in your name. The customer never knows there is a desk in India, because there is no reason for them to.
- Suppliers and staffPurchase orders, delivery schedules, rotas, route servicing and contractor dispatch, against the schedule agreed at launch.
- MoneyDaily reconciliation, payment settlement, supplier payments, payroll instruction and cash controls. Instruction, not authority — payments run on the mandates you set.
- Compliance calendarEvery filing, renewal and inspection date tracked and actioned before it falls due. This is the single most common thing owners lose businesses to, and it is the cheapest to prevent.
- ReportingMonthly management accounts, an annual reconciliation, and full access to the underlying records. The calculation is shown, not asserted.
What we can decide, and what is always yours.
A delegated authority schedule is signed at launch. It is short, specific and it does not change without your written agreement.
The desk decides
- Day-to-day pricing within an agreed band
- Routine purchase orders under a stated value
- Rostering, shift cover and contractor call-outs
- Customer goodwill up to a fixed limit per incident
- Reordering stock against the agreed range
Always reserved to you
- Any capital expenditure above the agreed threshold
- Signing, renewing or terminating a lease or site agreement
- Hiring or dismissing a manager
- Changing the product range or the business model
- Anything that would create a new liability in your name
What the desk is not.
It is not physical presence, and pretending otherwise would set you up to be disappointed in month three.
Not a person on site
Cleaning, restocking, repairs, inspections and deliveries are done by contracted local providers. They are costed into your plan, booked by us and supervised by us.
Not a signatory
We instruct payments; we do not hold your money or sign for your company. Mandates and authorities sit with you.
Not unaccountable
Service measures are in a schedule and service credits apply when we miss them. If we underperform against it, you can end the arrangement.
What happens when something goes wrong at our end.
- Dual coverEvery engagement has a named primary and a named backup on each of the four owner roles. Nobody is a single point of failure.
- Resumption targetTwenty-four hours to resume service after a disruption at our end, with the plan documented rather than improvised.
- Your records, alwaysSystems accounts are in your company’s name and you hold the credentials. If we vanished tomorrow, nothing you need is locked inside us.
- Exit handoverA documented operating manual, current supplier and staff records, and a handover period. The business keeps trading on its own paperwork.
One call, and we tell you whether it works.
Bring the country you have in mind, the venture that interests you and the capital you are prepared to commit. You will get an honest read on whether that combination is buildable before anyone talks about fees.